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Updated: Sep 18, 2026
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Nortel 920-338 Exam Overview:
| Certification Vendor: | Nortel (Avaya) |
|---|---|
| Exam Name: | Nortel BCM50 Rls.3.0 / BCM200/400 Rls.4.0 / BCM450 Rls.1.0 Installation & Configuration |
| Exam Number: | 920-338 |
| Certificate Validity Period: | Retired (legacy certification program) |
| Available Languages: | English |
| Related Certifications: | Nortel BCM Maintenance Nortel BCM Administration |
| Exam Format: | Multiple choice |
| Sample Questions: | Nortel 920-338 Sample Questions |
| Exam Way: | Typically proctored certification exam via authorized testing centers (historical/Nortel partner delivery) |
| Pre Condition: | Basic understanding of telephony systems and IP networking is recommended |
Nortel 920-338 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Configuration | - Dial plan and numbering plan configuration - Telephony services configuration (extensions, trunks, routing) - VoIP and IP telephony configuration |
| Topic 2: Network Integration | - IP addressing and network configuration - LAN/WAN integration for BCM systems - SIP and gateway interoperability concepts |
| Topic 3: Maintenance and Troubleshooting | - System diagnostics and monitoring tools - Common fault isolation and resolution procedures - Backup and restore procedures |
| Topic 4: BCM System Overview | - Hardware components and system modules - BCM product family architecture (BCM50, BCM200, BCM400, BCM450) - Telephony and IP telephony fundamentals |
| Topic 5: Installation and Initial Setup | - System access methods and management interfaces - Physical installation and wiring requirements - Initial system configuration and startup |
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