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Updated: Aug 29, 2026
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Nortel 920-146 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Symposium Call Center Server 5.0 |
| Exam Number: | 920-146 |
| Related Certifications: | Nortel Certified Support Specialist (NCSS) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | Nortel 920-146 Sample Questions |
| Exam Way: | Authorized testing center (onsite) through the Nortel certification program. |
| Pre Condition: | No official prerequisite publicly specified; intended for candidates supporting or administering Nortel Symposium Call Center Server 5.0 environments. |
Nortel 920-146 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Processing and Routing | - Call handling
|
| Installation and Configuration | - Deployment procedures
|
| Reporting and Performance Monitoring | - Reporting features
|
| Symposium Call Center Server Architecture | - Platform fundamentals
|
| Call Center Administration | - Operational administration
|
| Maintenance and Troubleshooting | - Support operations
|
| Integration and Networking | - Enterprise integration
|
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