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Updated: Aug 28, 2026
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Nortel 920-118 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSS-Symposium Call Center TAPVAgent install and Maint |
| Exam Number: | 920-118 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | 920-119 NNCSS-Symposium Call Center TAPI/Agent 920-106 NNCSS Symposium Call Center Exam 920-105 Symposium Call Center Server Installation & Maint |
| Passing Score: | 70% |
| Real Exam Qty: | 50-62 |
| Certificate Validity Period: | Retired |
| Exam Format: | Multiple Choice |
| Exam Price: | Retired / Not available |
| Sample Questions: | Nortel 920-118 Sample Questions |
| Exam Way: | Computer-based testing (formerly via Pearson VUE / Prometric) |
| Pre Condition: | NNCSS core knowledge or equivalent experience with Symposium Call Center products |
Nortel 920-118 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Integration | 30% | - Integration with Symposium Call Center Server - TAPVAgent configuration parameters - TAPI interface setup - Connection and protocol settings |
| Topic 2: TAPVAgent Installation | 30% | - Installation procedures - Post-installation verification - System requirements and compatibility - Pre-installation planning and preparation |
| Topic 3: Maintenance & Administration | 25% | - Routine maintenance tasks - Backup and restore procedures - Log file management and monitoring - Software updates and patches |
| Topic 4: Troubleshooting & Support | 15% | - Error resolution and recovery - Common installation and configuration issues - Connectivity and communication problems - Diagnostic tools and methods |
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