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Updated: Sep 14, 2026
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Cisco 642-242 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Unified Contact Center Enterprise Implementation (UCCEI) |
| Exam Number: | 642-242 |
| Passing Score: | 70-80% |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Scenario-based questions, Simulation-based questions |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Exam Price: | USD 125-150 |
| Related Certifications: | Cisco Contact Center Certifications CCNP Collaboration |
| Real Exam Qty: | 55-65 |
| Recommended Training: | Cisco UCCE Implementation Courses Cisco Learning Network - Contact Center Training |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Registration |
| Sample Questions: | Cisco 642-242 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE (online proctored or test center) |
| Pre Condition: | Recommended knowledge of Cisco Unified Contact Center Enterprise (UCCE) and networking fundamentals; CCNA or CCNP Collaboration level knowledge is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 642-242 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Contact Center Enterprise Architecture | - Call flow and high-level design - UCCE system components and architecture
|
| Topic 2: Configuration and Implementation | - Call routing configuration
|
| Topic 3: Administration and Maintenance | - System monitoring and reporting - User and agent management |
| Topic 4: Installation and Deployment | - UCCE software installation
|
| Topic 5: Troubleshooting | - Common deployment issues - Call flow debugging |
| Topic 6: Scripting and Call Control | - Routing scripts design
|
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