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Updated: Sep 18, 2026
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Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Available Languages: | English |
| Passing Score: | 60% |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Response, Multiple Choice |
| Exam Duration: | 90 minutes |
| Exam Price: | 155 USD |
| Related Certifications: | Avaya Aura® Contact Center ACSS-3300 Track |
| Real Exam Qty: | 63-70 |
| Recommended Training: | Avaya Aura Contact Center Implementation and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Official Certification Portal |
| Sample Questions: | Avaya 3313 Sample Questions |
| Exam Way: | In-person at Pearson VUE test centers or online proctored exam |
| Pre Condition: | Recommended: 6-12 months of hands-on experience with Avaya Aura® Contact Center administration, implementation, and maintenance |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 exam is a certification test designed to evaluate the knowledge and skills required for maintaining and troubleshooting the Avaya Aura® Contact Center. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam certification is ideal for individuals who are responsible for maintaining and troubleshooting the Avaya Aura® Contact Center system. 3313 exam covers a wide range of topics from the basic to the advanced level. Candidates who pass 3313 exam demonstrate their expertise in maintaining and troubleshooting the Avaya Aura® Contact Center system.
Avaya 3313 exam is designed for IT professionals who are responsible for maintaining and troubleshooting Avaya Aura® Contact Center solutions. 3313 exam is essential for professionals who want to validate their skills and knowledge in managing and troubleshooting contact center solutions. The Avaya 3313 exam tests the candidates' knowledge and understanding of the Avaya Aura® Contact Center solution's architecture, troubleshooting methodologies, maintenance practices, and tools.
The Avaya 3313 exam consists of 68 multiple-choice questions and is 90 minutes in length. 3313 exam covers a range of topics, including Avaya Aura® Contact Center architecture, configuration, and troubleshooting, as well as Avaya diagnostic tools and processes. Successful candidates will have a deep understanding of Avaya contact center technology and be able to diagnose and resolve complex problems quickly and efficiently. The Avaya 3313 certification is a valuable credential for professionals looking to advance their careers in the contact center space.
Individuals who pass the Avaya 3313 certification exam will be recognized as experts in contact center maintenance and troubleshooting. They will have demonstrated their ability to maintain and troubleshoot Avaya Aura® Contact Center systems, as well as their ability to provide excellent customer service. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam certification can be a valuable asset for individuals who wish to advance their careers in the field of contact center management and support.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21476
Avaya 3313 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AACC Architecture & Components | 20% | - Call flow and media signaling - SIP-based AACC solution components and interactions - Session Manager and AES integration |
| System Maintenance & Upgrades | 20% | - Upgrade planning and execution - Rollback and recovery procedures - Post-upgrade validation |
| Configuration & Reporting | 15% | - Routing and call treatment configuration - Historical reporting and CDN statistics - Contact Center configuration verification |
| Troubleshooting & Diagnostics | 30% | - High availability and redundancy issues - Network, firewall, and database connectivity issues - Media server and signaling troubleshooting - System alarms and error logs analysis |
| Integration & Performance | 15% | - Performance monitoring and optimization - Bottleneck identification and resolution - Integration with third-party systems |
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