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Updated: Aug 31, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 3306 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam |
| Exam Number: | 3306 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $65 USD |
| Exam Format: | Multiple Choice, Scenario-based |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Passing Score: | 70% |
| Real Exam Qty: | 65 |
| Recommended Training: | Avaya Contact Recording and Quality Monitoring Implementation |
| Exam Registration: | Avaya Learning & Certification Portal Pearson VUE Testing Service |
| Sample Questions: | Avaya 3306 Sample Questions |
| Exam Way: | Proctored online or at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya Aura Contact Center, VoIP, SIP, and server administration; recommended completion of Avaya official training courses |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Contact Recording (ACR) Architecture | 25% | - Supported environments and integration options - System components and server roles - Deployment models: single-server, distributed, redundant |
| Topic 2: Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - User roles, permissions, and access control - Recording modes and business rules configuration - AQM architecture and component interaction - Connecting ACR with AQM servers |
| Topic 3: Maintenance, Troubleshooting & Reporting | 20% | - System health monitoring and log analysis - Common issues and resolution procedures - Enterprise Reporting setup and report generation - Backup, restore, and software updates |
| Topic 4: Installation and Configuration | 30% | - Pre-installation requirements and preparation - Server installation and software setup - Integration with Avaya Communication Manager and AES - Network configuration, NIC settings, and ports |
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
Question 1
To check the CPU utilization of the Avaya Contact Recorder Server, which two items could you use? (Choose two)
A. The linux var logs
B. The windows 2008 Resource Monitor
C. The Linux top command
D. The CPU utilization page in the Avaya Contact Recorder web client
Question 2
A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)
A. Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
B. Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
C. Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
D. Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
Question 3
In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL tasks?
A. Test File Locations and Test Database Connection
B. Test Quality Monitoring Connection and Test Apache Tomcat Connection
C. Test Extract and Test Reporter Gateway
D. Test Extract and Test Quality Monitoring Connection
Question 4
Which server role must be defined for a functioning Quality Monitoring server?
A. Quality Monitoring Server
B. Reporting ETL Server
C. Reporting Server
D. BDR Server
Question 5
Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)
A. Aspect Switch
B. Alcatel 4000 Switch
C. Avaya Definity G3/S8300/S8700 Switch
D. Meridian 1/Succession Switch
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: B,C | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: C,D |
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