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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Common issues and resolution - Upgrades and updates - Log analysis and monitoring - Backup and restore procedures |
| Integration & Connectivity | 25% | - Integration with CMS, Call Recorder and other systems - Network ports and protocols - Integration with Communication Manager - Firewall and security configuration |
| Configuration & Administration | 20% | - User, agent and extension management - Roles and permissions - System parameters and settings - Schedule server and automation tasks |
| ACCCM Architecture & Components | 20% | - System overview and functionality - Web interface and navigation - Database and licensing - Server components and services |
| Installation & Deployment | 25% | - License activation and setup - Server installation and configuration - Prerequisites and compatibility - Post-installation validation |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?
- A. afteryou install Microsoft Windows 2008 Server R2
- B. after you install ACCOM
- C. after you selectACCCM services
- D. after you install the Microsoft SQLServer
Correct Answer: A 🗳️
You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
- A. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
- B. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
- C. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
- D. Verify that the user has permission to accessACCCM.
Correct Answer: B 🗳️
Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?
- A. 5022 or 5023
- B. 65534 or 65535
- C. 5060 or 5061
- D. 4022 or 4023
Correct Answer: A 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database can only be installed on a dedicated server.
- B. The ACCCM database can be co-resident with the application server.
- C. The ACCCM database canonly be installed co-resident with the application server.
- D. The ACCCM database can beinstalledon a dedicated server.
Correct Answer: B,D 🗳️
When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?
- A. authconfig.xml
- B. passwdconf.xml
- C. passwd.conf
- D. nav360config.xml
Correct Answer: D 🗳️
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