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Updated: Oct 26, 2026
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CompTIA 220-1002 Exam Overview:
| Certification Vendor: | CompTIA |
|---|---|
| Exam Name: | CompTIA A+ Certification Exam: Core 2 |
| Exam Number: | 220-1002 |
| Exam Price: | USD 232 |
| Real Exam Qty: | Up to 90 |
| Passing Score: | 700 (scale 100–900) |
| Related Certifications: | CompTIA Network+ CompTIA Security+ CompTIA A+ Core 1 (220-1001) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years (renewable via CE program) |
| Available Languages: | German, English, Portuguese, Japanese, Spanish, Thai |
| Exam Format: | Multiple-choice, Drag-and-drop, Multiple-response, Performance-based |
| Recommended Training: | CompTIA Official Study Guides CompTIA A+ Online Training |
| Exam Registration: | CompTIA Official Registration Pearson VUE Scheduling |
| Sample Questions: | CompTIA 220-1002 Sample Questions |
| Exam Way: | In-person at Pearson VUE test centers or online via remote proctoring |
| Pre Condition: | No mandatory prerequisites; CompTIA recommends 9–12 months of hands-on IT support experience; must pass both 220-1001 and 220-1002 to earn full A+ certification |
| Official Syllabus URL: | https://comptiacdn.azureedge.net/webcontent/docs/default-source/exam-objectives/comptia-a-220-1002-exam-objectives.pdf |
Software Troubleshooting
What should you look for when troubleshooting computer software? That question and much more will be addressed by this section. This is also the same domain that covers the troubleshooting of PC issues, IT best practices for removing malware, troubleshooting application issues, and mobile OS, and troubleshooting application security issues.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
CompTIA 220-1002 certification exam is an essential step for IT professionals who wish to advance their careers. It tests the candidate's knowledge and skills in operating systems, security, software troubleshooting, and more. With this certification, candidates can demonstrate their competence in various IT roles, including IT support specialist, desktop support analyst, help desk technician, and more.
CompTIA A+ Certification Exam: Core 2 is ideal for professionals who want to demonstrate their expertise in supporting and troubleshooting various computer systems, including desktops, laptops, and mobile devices. 220-1002 exam includes multiple-choice questions and performance-based scenarios that test candidates' ability to perform various tasks related to hardware and software troubleshooting, installation, and maintenance.
CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 24% | - Implement SOHO network security - Summarize security best practices - Secure mobile devices - Configure authentication and access control - Data destruction and disposal - Detect, remove, and prevent malware |
| Operational Procedures | 23% | - Disaster recovery and backup - Change management and documentation - Licensing, privacy, and policy compliance - Safety procedures and environmental controls - Basic scripting and remote access - Professionalism and communication |
| Operating Systems | 27% | - Use Windows tools and command-line utilities - Configure macOS, Linux, iOS, and Android - Install and configure Windows OS - Compare and contrast OS types and purposes - Set up and support client applications - Manage storage, file systems, and drivers |
| Software Troubleshooting | 26% | - Resolve security-related software issues - Troubleshoot Windows OS issues - Diagnose application problems - Troubleshoot mobile OS and apps - Use troubleshooting methodologies |
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