Exam Code: 1z1-628
Exam Name: Oracle Field Service Cloud Service 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

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Updated: Sep 12, 2026

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Oracle 1z1-628 (Oracle Field Service Cloud Service 2018 Implementation Essentials) Certification Exam is designed to evaluate the skills and knowledge of professionals who wish to work with Oracle Field Service Cloud Service 2018. Oracle Field Service Cloud Service 2018 Implementation Essentials certification exam tests your knowledge of Oracle Field Service Cloud Service and its implementation essentials to ensure you can confidently make the most of Oracle’s Field Service Cloud Service.

The Oracle Field Service Cloud Service 2018 Implementation Essentials certification exam covers various topics related to Oracle Field Service Cloud Service 2018, including configuring and deploying Field Service, managing work orders, optimizing scheduling and dispatching, customizing and extending Field Service, and managing mobility. 1z1-628 exam also covers topics related to integration with other Oracle Cloud services, such as Oracle Service Cloud, Oracle Sales Cloud, and Oracle Inventory Management Cloud.

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-628

Oracle 1z1-628 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle Field Service Cloud Service 2018 Implementation Essentials
Exam Number:	1Z0-628
Certificate Validity Period:	Retired
Real Exam Qty:	70 - 80
Related Certifications:	Oracle Field Service Cloud Service 2017 Certified Implementation Specialist
Exam Duration:	120 minutes
Passing Score:	67%
Exam Price:	$245 USD
Exam Format:	Multiple Choice, Multiple Select
Available Languages:	English
Recommended Training:	Oracle Field Service Cloud Implementation Training
Exam Registration:	Oracle Education Pearson VUE Registration
Sample Questions:	Oracle 1z1-628 Sample Questions
Exam Way:	Proctored online or onsite at Pearson VUE test centers; exam retired as of 2020
Pre Condition:	No mandatory prerequisites; recommended experience with Oracle Field Service Cloud implementation
Official Syllabus URL:	https://education.oracle.com/oracle-field-service-cloud-service-2018-implementation-essentials/trackp_OCS00222

Oracle 1z1-628 Exam Syllabus Topics:

Section	Weight	Objectives
Resource and Calendar Management	15%	- Calendar Settings 1. Work schedules and time definitions 2. Company-wide calendar configuration 3. Calendar precedence rules - Resource Structure 1. Resource tree components 2. User and resource creation 3. Resource types and roles
Integration and Data Management	15%	- System Integration 1. API and data exchange 2. Integration with Oracle Cloud products - Daily Extracts and Reporting 1. Data usage and analysis 2. Daily extract configuration
Routing and Optimization	18%	- Routing Plans 1. Run schedule and assignment parameters 2. Filtering and business rules 3. Work zone configuration - Optimization and Alerts 1. Travel time and duration parameters 2. Activity and route alerts 3. Routing reoptimization
Inventory and Collaboration	12%	- Collaboration Features 1. Field technician collaboration 2. Communication tools - Inventory Management 1. Resource inventory configuration 2. Inventory types 3. Consumption and tracking
OFSC Core Configuration	20%	- Custom Properties and Fields 1. Native system fields 2. Glossary configuration 3. Four types of custom properties - Screens and Display Settings 1. General display preferences 2. Mobility interface configuration 3. Core Manage screens
Activity and Work Skill Configuration	20%	- Activity Management 1. Activity types and actions 2. SLA and delivery windows 3. Time slots and service windows - Work Skills and Conditions 1. Skill definition and assignment 2. Quota and capacity management 3. Work skill conditions

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