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Oracle 1Z1-456 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Fusion Customer Relationship Management 11g Sales Essentials
Exam Number:1Z0-456
Real Exam Qty:55-60
Related Certifications:Oracle Sales Cloud Certifications
Oracle Fusion Customer Relationship Management Certifications
Certificate Validity Period:Oracle certifications of this generation typically do not expire
Available Languages:English
Exam Price:USD $245
Passing Score:64%
Exam Duration:90 minutes
Exam Format:Multiple Response, Multiple Choice
Sample Questions:Oracle 1Z1-456 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE test centers or online proctored exam
Pre Condition:Recommended knowledge of CRM concepts and basic understanding of Oracle Fusion applications
Official Syllabus URL:https://education.oracle.com/

Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Sales Process Management- Opportunity management
  • 1. Opportunity lifecycle and stages
    • 2. Forecasting and pipeline management
      - Lead management
      • 1. Lead creation and qualification
        • 2. Lead conversion processes
          Sales Forecasting and Reporting- Reports and analytics
          • 1. Performance dashboards
            • 2. Standard sales reports
              - Forecasting methods
              • 1. Quota and target management
                • 2. Pipeline forecasting
                  Application Administration and Setup- System configuration
                  • 1. Business process configuration
                    • 2. Sales application setup
                      - Security and roles
                      • 1. User roles and permissions
                        • 2. Access control configuration
                          Oracle Fusion CRM Fundamentals- Navigation and user interface
                          • 1. Personalization and user preferences
                            • 2. Sales dashboard and workspace navigation
                              - CRM concepts and Oracle Fusion CRM overview
                              • 1. Fusion CRM architecture overview
                                • 2. Customer relationship management principles
                                  Accounts and Contacts Management- Customer data management
                                  • 1. Contact relationship management
                                    • 2. Account creation and hierarchy
                                      - Data quality and duplication management
                                      • 1. Data enrichment and validation
                                        • 2. Duplicate prevention strategies

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question 1

                                          A sales manager has been assigned to develop a reference program for his organization, with the primary objective of helping the sales organization to identify and position relevant references to prospects and increase sales productivity.
                                          Select the activity that the sales manager would be able to perform in Oracle fusion Reference Management functionality.

                                          A. Develop a reference program that includes reference registration.
                                          B. Build a comprehensive reference SWOT analysis.
                                          C. Develop a reference program that includes reference incentives for wins.
                                          D. Identity and manage the reference presence in industries.
                                          E. Develop and manage reference activity thresholds and threats levels.


                                          Question 2

                                          Comprehensive reference and Competitor management helps a sales organization to increase sales velocity and sales productivity. Which is true regarding Oracle Fusion reference and competitor management?

                                          A. Enables a sales organization to track and manage activity threshold for a competitor.
                                          B. Enables a sales organization to develop an end-to-end customer reference program from reference program development, enrolling, and managing reference.
                                          C. Enables sales organization to develop a comprehensive SWOT analysis of a reference.
                                          D. Enables a sales organization to track revenue won to date, while using reference
                                          E. Enables sales organization to develop a comprehensive SWOT analysis of a competitor.


                                          Question 3

                                          The territory administrator has defined a territory in the following manner:
                                          1.Account Type = Named
                                          2.Customer size = Medium
                                          3.Geography = US West
                                          Identify the valid entity based on the preceding territory definition.

                                          A. Any customer who is defined as a Named Account in Fusion Customer Center.
                                          B. Any customer who is named, or whose customer size is medium, or is in the US West zone
                                          C. Any customer who is a Named Account of a medium size organization in the US West zone
                                          D. Any customer with a medium size organization in the US West zone
                                          E. Any prospect who is named, or whose customer size Is medium, or is in the US West zone


                                          Question 4

                                          Your company has purchased Oracle Fusion Sales. You have been tasked with setting up security in the Fusion Sales application. To follow proper security guidelines, identify two important tasks to perform after the Initial setup for security administration.

                                          A. Revoke the IT Security Manager role from users with the implementation role.
                                          B. Revoke job Roles form users with the Implementation role.
                                          C. Assign a dedicated IT security user with the IT Security Manager role.
                                          D. Assign all implementation users with the Super User role.
                                          E. Assign the Super User account with the IT Security Manager role.


                                          Question 5

                                          Which statement correctly describes the delete options that are available for lookup types at the customization level?

                                          A. Deleting a lookup type is possible in system customization levels, but not in user or Extensible customization levels.
                                          B. Deleting a lookup type is possible in user,Extensibleand system customization levels.
                                          C. Deleting a lookup type is possible in user and Extensible customization levels, but not in system customization levels.
                                          D. Deleting a lookup type is possible in User customization levels, but not in extensible or system customization levels.
                                          E. Deleting a lookup type is possible in Extensible customization levels, but in user or system customization levels.


                                          Solutions:

                                          Question 1
                                          Answer: C
                                          Question 2
                                          Answer: E
                                          Question 3
                                          Answer: C
                                          Question 4
                                          Answer: A,C
                                          Question 5
                                          Answer: D

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