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Updated: Sep 14, 2026
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Oracle 1Z1-996 exam covers a wide range of topics related to the implementation and management of Oracle Utilities Customer Cloud Service solutions. These topics include understanding the customer cloud service solution, understanding the customer data model, configuring the customer cloud service solution, managing customer accounts and contracts, and troubleshooting customer issues.
Oracle 1Z1-996 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2019 Implementation Essentials |
| Exam Number: | 1Z0-996 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1Z1-996 Sample Questions |
| Exam Way: | Online or onsite proctored exam |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z1-996 exam is designed for professionals who want to demonstrate their expertise in implementing Oracle Utilities Customer Cloud Service 2019. Oracle Utilities Customer Cloud Service 2019 Implementation Essentials certification exam is ideal for individuals who work in the field of customer service, utilities, and cloud computing. 1Z1-996 exam tests the candidates' knowledge and skills in implementing and configuring the Oracle Utilities Customer Cloud Service.
Oracle 1Z1-996 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensions | - API usage and data exchange - Integration with external systems |
| Topic 2: Oracle Utilities Customer Cloud Service Overview | - Core business processes and workflows - Solution architecture and key components |
| Topic 3: Billing and Revenue Processes | - Revenue management and adjustments - Billing configuration and execution |
| Topic 4: Security and Administration | - Audit and system monitoring - User roles and access control |
| Topic 5: Customer and Account Management | - Customer lifecycle management - Account structures and relationships |
| Topic 6: Implementation and Configuration | - Configuration of customer data and service objects - Initial setup and environment configuration |
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