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Updated: Sep 11, 2026
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Oracle 1Z1-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Real Exam Qty: | 60 |
| Related Certifications: | Oracle Service Center 2019 Certified Implementation Specialist |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice |
| Sample Questions: | Oracle 1Z1-1038 Sample Questions |
| Exam Way: | Oracle University testing center or Oracle online proctored exam. |
| Pre Condition: | Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams. |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038 |
To prepare for the Oracle 1Z1-1038 exam, candidates can take advantage of a variety of resources, including study guides, practice tests, and online training. Oracle also offers instructor-led training courses that provide a comprehensive overview of the topics covered by the exam. By passing 1Z1-1038 exam, professionals can demonstrate their proficiency in implementing and managing Oracle Cross-Channel Contact Center Cloud environments, which can help them advance their careers and increase their earning potential.
By earning the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification, professionals can demonstrate their expertise in implementing Oracle contact center solutions, which can lead to better job opportunities and higher salaries. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification can also help professionals stand out in the competitive job market and differentiate themselves from other candidates.
Oracle 1Z1-1038 (Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials) Certification Exam consists of multiple-choice questions that are designed to test an individual's understanding of Oracle's contact center cloud solutions. 1Z1-1038 exam duration is 120 minutes, and the passing score is 64%. 1Z1-1038 exam is also available in multiple languages to cater to individuals from different regions and backgrounds.
Oracle 1Z1-1038, also known as the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification exam, is a popular exam that tests the knowledge and skills of professionals in implementing and managing Oracle's Cross-Channel Contact Center Cloud solution. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification exam is designed to validate the candidates' abilities to configure and manage the Oracle Contact Center Cloud, troubleshoot issues, and deliver excellent customer experiences across multiple channels.
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Reporting Framework
|
| Integrations and APIs | - Integration Technologies
|
| Workspaces and Agent Desktop | - Workspace Design
|
| Surveys and Feedback Management | - Survey Configuration
|
| Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Business Object Configuration | - Standard and Custom Objects
|
| Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Business Rules and Automation | - Automation Configuration
|
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