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Updated: Sep 10, 2026
No. of Questions: 128 Questions & Answers with Testing Engine
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Avaya 132-S-720-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720-1 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Exam Price: | $59.99 (third-party market estimate; official pricing not publicly standardized) |
| Real Exam Qty: | 128 (Q&A bank reference materials) |
| Related Certifications: | Avaya Specialist Certification Track Avaya Call Center Implementation Certifications |
| Available Languages: | English |
| Recommended Training: | Avaya Learning Training Programs |
| Exam Registration: | Avaya Learning / Certification Portal (official entry point) |
| Sample Questions: | Avaya 132-S-720-1 Sample Questions |
| Exam Way: | Typically proctored certification exam via Avaya authorized testing channels (details vary by region/provider) |
| Pre Condition: | No strictly published prerequisite, but recommended familiarity with Avaya call center and telephony fundamentals. |
Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Platform Integration | - Integration with Avaya Aura components - Telephony and SIP trunking basics |
| Topic 2: Call Center Architecture & Concepts | - ACD routing fundamentals - Inbound/outbound call flow principles - Avaya call center solution components |
| Topic 3: Implementation & Configuration | - Call center setup and provisioning - Agent and queue management - Skill-based routing configuration |
| Topic 4: Operational Best Practices | - Capacity planning and staffing models - Call center optimization strategies |
| Topic 5: Support & Troubleshooting | - Monitoring and reporting tools - Fault isolation in call center systems - Performance and service level analysis |
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