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Updated: Sep 01, 2026
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IBM 00M-642 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | ICS Social Software Sales Mastery Test v2 |
| Exam Number: | 00M-642 |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Related Certifications: | IBM Sales Mastery Certification IBM Collaboration Solutions Certification |
| Exam Format: | Multiple choice, Scenario-based questions |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 100-200 (varies by region) |
| Passing Score: | 70% |
| Sample Questions: | IBM 00M-642 Sample Questions |
| Exam Way: | Online proctored exam via Pearson VUE or IBM certification platform |
| Pre Condition: | Recommended knowledge of IBM collaboration and social software solutions |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM 00M-642 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Closing Techniques | 20% | - Opportunity qualification and pipeline management - Proposal development and closing strategies |
| Topic 2: IBM Social Software Portfolio Overview | 25% | - IBM social business strategy - IBM Connections overview and capabilities - IBM Sametime and collaboration tools positioning |
| Topic 3: Customer Requirements and Use Cases | 20% | - Enterprise collaboration needs analysis - Social software adoption scenarios |
| Topic 4: Competitive Landscape | 15% | - Differentiation of IBM social software solutions - Comparison with Microsoft and other collaboration platforms |
| Topic 5: Solution Positioning and Value Selling | 20% | - Business value of social collaboration - ROI-driven sales approach |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
Question 1
What can Social Business can be defined as?
A. Popular sites like Facebook and Twitter that only distract workers
B. Applying social tools across the entire organization for a broader return on investment
C. External-facing channels that only Public Relations and Marketing utilize
D. A subset of Social Media
Question 2
Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?
A. IBM Lotus Symphony
B. IBM Lotus Quickr
C. IBM Lotus Protector
D. IBM FileNet
Question 3
What is one of the key strategies that companies should be looking at to build a social business agenda?
A. Engage your IT manager as the leader of your social business agenda
B. Align your strategy for maximum profit
C. Gain social trust
D. Networkyour entireinfrastructure with bi-directional, unfettered Internet access
Question 4
Which product line represents the front-end and people-focused area of IBM's Social Business platform?
A. IBM eCommerce
B. IBM WebSphere
C. IBM Collaboration Solutions
D. IBM Cognos
Question 5
What is one of IBM's key differentiators when it comes to delivering a Social Business solution?
A. We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
B. We offer Facebook log-in credentials
C. We offer only cloud-based solutions
D. We offer a single, rigid stack that needs to be installed as a single, inflexible solution
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: A |
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