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Updated: Jul 13, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. 明確に定義されたプロセス構造には何を含める必要がありますか?
A) 機能
B) 期待される結果
C) 統計的サポート
D) タイムライン
2. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?
A) サービスレベル管理
B) インシデント管理
C) 可用性管理
D) サービスデスク
3. サービス報告プロセスの目的は何ですか?
A) すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること
B) 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
C) サービス管理の計画と実施に関する進捗報告を提供するため
D) レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
4. 変更の構築とテストはいつ開始できますか?
A) 変更諮問委員会のメンバーによって影響分析が議論され次第
B) 変更に対する正しいネットワーク計画が作成され次第
C) 変更要求 (RFC) が分類され次第
D) 変更要求 (RFC) が正式に承認され次第
5. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?
A) 回避策
B) 問題
C) 変更リクエスト
D) 既知のエラー
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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