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Updated: Oct 16, 2026
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The C-C4H510-01 certification exam covers a wide range of topics related to SAP Service Cloud, including service contracts, service order management, service request management, and service-level agreements. You will also be tested on your knowledge of SAP Cloud for Customer integration, analytics, and reporting.
SAP C_C4H510_01 certification exam is designed for individuals who want to demonstrate their expertise in SAP Service Cloud 1911. SAP Certified Application Associate - SAP Service Cloud 1911 certification assesses the candidate's knowledge and skills in areas such as service request management, contract management, and service order management. The SAP C_C4H510_01 certification exam is ideal for professionals who want to enhance their career prospects in the customer service domain and demonstrate their proficiency in SAP Service Cloud 1911.
SAP C_C4H510_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1911 |
| Exam Number: | C_C4H510_01 |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | SAP Certified Development Associate - SAP Cloud for Customer 1911 SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Passing Score: | 64% |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Price: | USD 550 |
| Certificate Validity Period: | Generally valid until the underlying SAP product version is retired |
| Exam Duration: | 180 minutes |
| Sample Questions: | SAP C_C4H510_01 Sample Questions |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/ |
SAP C_C4H510_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Management | 8% - 12% | - Users and Authorizations
|
| Service Elements | 8% - 12% | - Core Service Capabilities
|
| Workflow and Approval Processes | < 8% | - Business Process Automation
|
| Master Data Management | 8% - 12% | - Business Partner Data
|
| Communication Channels and Utilities | 8% - 12% | - Customer Communication
|
| Service Objects | 12% - 18% | - Service Requests and Tickets
|
| Analytics and Reporting | 8% - 12% | - Reporting
|
| Business Configuration | 12% - 18% | - Implementation and Fine-Tuning
|
| Service Cloud Integration | < 8% | - Integration Scenarios
|
| Knowledge Base | 8% - 12% | - Knowledge Management
|
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