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Updated: Aug 02, 2026
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ServiceNow CIS-CSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) |
| Exam Number: | CIS-CSM |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 24 months |
| Passing Score: | 70% |
| Exam Price: | USD 300 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Recommended Training: | Customer Service Management Implementation Course ServiceNow Learning Platform |
| Exam Registration: | ServiceNow Certification Portal |
| Sample Questions: | ServiceNow CIS-CSM日本語 Sample Questions |
| Exam Way: | Online proctored exam (remote) or authorized test center delivery via ServiceNow certification partner (e.g., Kryterion/Webassessor depending on region) |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) and completion of ServiceNow Customer Service Management implementation training |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed to assess the skills and knowledge of professionals who work with the ServiceNow Customer Service Management solution. CIS-CSM-JPN exam is intended for implementation specialists who have experience with the implementation and administration of ServiceNow Customer Service Management solutions. CIS-CSM-JPN exam covers a broad range of topics, including customer service management processes, customer service management data and reporting, and customer service management configuration.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
The ServiceNow CIS-CSM-JPN exam covers a range of topics related to customer service management, including case management, service level agreements, customer service portals, and reporting and analytics. Candidates are expected to have a deep understanding of the ServiceNow platform and how it can be configured to meet the specific requirements of their organization.
ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Performance Analytics | - Performance Analytics dashboards - Reporting for case and SLA tracking |
| Topic 2: Core CSM Configuration | - Account and contact management - Entitlements and SLAs - Case management configuration |
| Topic 3: Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components - Implementation methodology and best practices |
| Topic 4: Omni-channel and Customer Interaction | - Email, chat, and portal interactions - Customer service portal configuration |
| Topic 5: Integrations and Data Management | - Integration with external CRM/ERP systems - Data import and transformation |
| Topic 6: Workflows and Automation | - Assignment rules and routing - Flow Designer usage for CSM processes |
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