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Last Updated: Aug 13, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proposal, Pricing & Closing | 20% | - Creating SMB-focused proposals - Negotiation and closing techniques - Pricing models and licensing options |
| Topic 2: Siemens SMB Solutions Portfolio | 30% | - UC applications and collaboration tools - OpenScape Office and OpenScape Voice overview - Solution positioning and benefits for SMB |
| Topic 3: SMB Sales Process & Opportunity Qualification | 25% | - Qualifying customer requirements and budget - Value-based selling approach - Identifying sales opportunities |
| Topic 4: SMB Market & Customer Requirements | 25% | - Decision-making process in SMB organizations - Business and communication needs of SMB customers - Characteristics of SMB segment |
1. Why is HiPath OpenOffice ME called an appliance?
A) It is available in two variants, one with ISDN network connections and one with analog connections.
B) It extends communications anywhere: the home, office, hospital, factory floor, and beyond.
C) It is an integrated Unified Communications application, an IP-PBX, and networking components, all on a Linux platform.
D) It was designed from the ground up as an SME solution.
2. What does "Open" in Open Communications signify?
A) Siemens provides Software Development Kits (SDKs) and Application Program Interfaces (APIs) that allow better and easier voice integration.
B) Siemens Unified Communications solutions require customers to buy the entire solution instead of the relevant solution elements.
C) Siemens Unified Communications solutions increase the operational costs due to complex technologies.
D) Siemens Open Communications strategy is based on the Open Service Delivery principle.
3. Which of the following are good anxiety questions? (Choose two)
A) Do you realize that if you don't act now, your company is in jeopardy of losing millions next quarter?
B) Do you see how much our product can help you?
C) Are you concerned about how your competitor's recent gains in market share may impact your stock price?
D) Are you sure you have the skills to lead the changes coming in your organization?
4. Which model of the Business Communications Manager (BCM) would you choose to serve 20 to 32 stations?
A) BCM 50
B) BCM 100
C) BCM 200
D) BCM 400
5. What makes the Siemens Unified Communications solutions unique in the marketplace?
A) They offer cost savings and productivity enhancing benefits.
B) They are proven and mature offerings that operate with your customer's existing IT environment and provide easy growth and expansion.
C) They enable employees to remain connected when they are out of office.
D) They leverage existing applications such as Microsoft Outlook.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: B |
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