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To be eligible for the exam, candidates must have a solid understanding of ServiceNow CSM and must have completed the ServiceNow Customer Service Management Fundamentals training course. CIS-CSM-JPN exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70% and the certification is valid for two years. The ServiceNow CIS-CSM certification is recognized globally and is highly valued by organizations that use ServiceNow CSM. It is a great way for professionals to enhance their career prospects and demonstrate their expertise in ServiceNow CSM.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

ServiceNow is a cloud-based software platform that provides digital workflows for businesses. It offers a variety of applications for different functions within an organization, including customer service management. The ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is a certification test designed to validate an individual's knowledge and skills in implementing and managing customer service management solutions using ServiceNow.

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