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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

2. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Competitive Price Objections
B) Category Objections
C) Core Platform Objections
D) Integration Objections
E) Budget Objections

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Integrations, services, and assets, as well as the leveraging of open standards.
B) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Provides reporting and analysis tools to track caller behavior for continuous Improvement.

4. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can scale up to 10,000 simultaneous configured agents
B) They support blended multichannel inbound and outbound contacts
C) They feature industry-leading agent and supervisor desktops, call recording, and reporting
D) They supported by Avaya IP Office Support Services (IPOSS)
E) They can scale up to 5.000 supervisors

5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
B) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.

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