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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What characterizes On the Job Enablement sessions?

A) They are workshops coordinated by the Partner Services Adviser (PSA).
B) They are open workshops.
C) They are chargeable add-ons.
D) They are not available to Channel partners.

2. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Ask the customer for their usernames and passwords.
B) Get a thorough understanding of the issue from the information given in the message.
C) Try to guess what the customer might want to have.
D) Search for notes and confirmed messages.

3. You opened a message and want to request for an update.
How can you do that?

A) Via the action Update Message with SAP
B) Via e-mail
C) Via the report Synchronize Messages (RNOTIFUPDATE01)
D) Via SAP Service Marketplace

4. Which of the following options is included only in SAP Enterprise Support?

A) Message solving
B) Dedicated contact point for the partner
C) Technical Quality Check
D) 24*7 support for Very High messages

5. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) Nothing, the recommendation will be implemented automatically.
B) The customer should implement the recommendation within the report.
C) Support will come on site to apply the recommendation.
D) When notified, the partner support organization should contact the customer.

Solutions: