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Last Updated: Jul 26, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
1. Why are SAP Notes important for message handling? (Choose two)
A) SAP Notes inform customers about strategy.
B) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
C) They allow customers to help themselves.
D) An SAP Note can only be released after dual control.
2. What does each trace in the SQL trace correspond to?
A) Exactly one Open SQL statement
B) Exactly one ABAP statement
C) Exactly one execution step of a statement at database level
D) Exactly one Native SQL statement
3. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
B) You can analyze the currently processed statement using ST04 - detailed analysis.
C) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
4. What is SAP Solution Manager Enterprise Edition? (Choose two)
A) A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
B) An enablement program for SAP partners
C) A platform for realizing the value of SAP Enterprise Support
D) An enablement program for SAP customers
5. What are the characteristics of a perfect customer message? (Choose two)
A) The problem description is a summary.
B) The reporter has selected the correct SAP support center.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The message refers to only one problem.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: C,D |
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