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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers

A) Changing complex role hierarchy can cause a high level of sharing recalculation.
B) Replacing Account records ownerships massively can cause data skew.
C) Using a temporary parking lot account to improve performance.
D) Restricting the organization-sharing configurations to private.

2. A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?

A) Designing a mockup of how the new portal will look
B) Observing the medical staffwhile they use their existing portal
C) Writing technical requirements for how the portal should function
D) Estimating the cost to complete development of the portal

3. A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A) Engage in a friendly and informal way.
B) Analyze findings in the moment.
C) Ignore vague or general answers.

4. Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

A) Email Builder and Customer 360
B) A Distributed Marketing and Journey Builder
C) Service Cloud and Letterhead

5. What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

A) Unblasedbehavior
B) Raw stream of thought
C) Natural process
D) Flexibility
E) No special equipment needed

Solutions: