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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A) Journey mapping
B) Content strategy
C) Customer interviews

2. Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?

A) Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
B) Assign specific tasks to each stakeholder so they each add something important to the project,
C) Align stakeholders on what success for the looks like and throughout the project,

3. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Increased number of Knowledge articles
B) Decreased bounce rate on document on pages
C) Decreased number of customer cases

4. Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
Which method should the strategy designer use to help stakeholders decide which ideas to build-

A) Data analysis
B) Priority matrix
C) Design critique

5. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A) Basing the statement on a problem identified in research
B) implying solutions to the challenge
C) Focusing on the root cause of current issues

Solutions: