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Salesforce Nonprofit-Cloud-Consultant exam is designed for professionals who specialize in providing Salesforce solutions to nonprofit organizations. Nonprofit-Cloud-Consultant exam is designed to test a candidate's knowledge of the Salesforce Nonprofit Cloud platform, including its features, capabilities, and best practices. Those who pass the exam earn the Salesforce Certified Nonprofit Cloud Consultant (SP20) credential, which is recognized and valued by nonprofit organizations worldwide.

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The Salesforce Nonprofit Cloud Consultant program is intended for consultants who have experience in implementing Salesforce Nonprofit Cloud solutions in a customer-oriented role. The target audience has a proven track record in installing and configuring the Salesforce nonprofit cloud. The Salesforce nonprofit cloud consultant must have the ability to design and implement nonprofit cloud solutions that meet customers ‘business requirements, are manageable and scalable, and contribute to customers' long-term success.

Earning the Salesforce Nonprofit-Cloud-Consultant certification can help professionals stand out in the job market and advance their careers. It is a valuable credential for individuals who want to work in nonprofit organizations or for those who want to support nonprofit organizations through their work in the technology industry. Salesforce Certified Nonprofit Cloud Consultant Exam certification demonstrates that candidates have the knowledge and skills needed to support nonprofits using Salesforce Nonprofit Cloud.

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The Nonprofit-Cloud-Consultant certification exam is a rigorous exam that requires a thorough understanding of the Salesforce Nonprofit Cloud platform. Nonprofit-Cloud-Consultant exam consists of 60 multiple-choice questions that must be answered within 105 minutes. Nonprofit-Cloud-Consultant exam is designed to test a candidate's knowledge of the Nonprofit Cloud platform and their ability to apply that knowledge to real-world scenarios. Nonprofit-Cloud-Consultant exam also requires a candidate to have experience working with nonprofit organizations using Salesforce.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-nonprofit-cld-consultant-npc---NP-Con-102

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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Fundraising reports
  • 2. Program and volunteer reports
- Configure and implement reports and dashboards
  • 1. Custom report types
  • 2. NPSP reports and dashboards
Topic 2: Constituent Engagement8%- Explain strategies for constituent engagement
  • 1. Manage events
  • 2. Manage volunteers
- Configure and implement constituent management
  • 1. Affiliations
  • 2. Household and organizational relationships
Topic 3: Program and Service Delivery15%- Explain the data model for programs
  • 1. Programs, program engagements, and program cohorts
  • 2. Service delivery and client management
- Configure and implement program management
  • 1. Manage program benefits
  • 2. Track client services and outcomes
Topic 4: Marketing and Engagement12%- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
- Design and implement engagement strategies
  • 1. Audience segmentation
  • 2. Email marketing journeys
Topic 5: Domain Expertise10%- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand relationships and affiliations
  • 2. Understand Account and Contact models (Individual vs. Household accounts)
- Explain the nonprofit landscape and Salesforce solutions
  • 1. Identify key use cases for Nonprofit Cloud
  • 2. Understand basic nonprofit terminology
Topic 6: Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Understand Gift Entry and processing
  • 2. Manage Opportunities and Recurring Donations
  • 3. Manage Campaigns and Campaign Members
- Configure and implement fundraising features
  • 1. Matching gifts
  • 2. Donation rollups and soft credits
Topic 7: Implementation Strategies and Best Practices20%- Design and implement solutions for common nonprofit business processes
  • 1. Configure donor management
  • 2. Configure program and event management
  • 3. Configure volunteer management
- Identify the appropriate solution for a given scenario
  • 1. When to use standard objects vs. NPSP objects
  • 2. When to use declarative vs. custom solutions
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