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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functional Capabilities and Business Value | 7% | - Map customer journeys to B2C solutions - Evaluate product features and business outcomes - Recommend suitable Salesforce products for business processes |
| Topic 2: Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Select integration patterns and APIs - Evaluate tools, middleware, and custom development needs |
| Topic 3: Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Address security, compliance, and data residency requirements - Design multi-cloud solution architecture |
| Topic 4: Data Models and Management | 25% | - Define data models and relationships across systems - Plan data integration, synchronization, and governance - Manage data quality, migration, and lifecycle |
| Topic 5: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirements gathering - Validate architecture, systems of record, and risks - Define success criteria and implementation roadmap |
Salesforce Certified B2C Solution Architect Sample Questions:
An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.
What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?
- A. Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect
- B. Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect
- C. Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud
- D. Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect
Correct Answer: A 🗳️
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An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers
- A. It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
- B. It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.
- C. It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.
- D. It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.
Correct Answer: C,D 🗳️
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A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers
- A. Configure data extensions in Marketing Cloud for B2C Commerce objects.
- B. Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension
- C. Copy and paste the Collect Script within the head or body in the website template.
- D. Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.
- E. Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
Correct Answer: B,C,E 🗳️
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A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
- B. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
- C. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
- D. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
Correct Answer: B,C 🗳️
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A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?
- A. Store a tokenized value for the payment card.
- B. Store raw payment card details on the customer's profile.
- C. Hash and store the payment card details.
- D. Store Base64 encoded payment card details.
Correct Answer: A 🗳️
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