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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 2: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Topic 3: Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Topic 4: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Topic 5: Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Topic 6: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 7: Service Cloud | 10% | - Service process design - Case management and automation |
| Topic 8: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 9: B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Topic 10: Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Topic 11: Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
Salesforce Certified B2B Solution Architect Sample Questions:
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
- A. User Stories Creation with End Customers
- B. Comprehensive Surveys to End Customers
- C. Third-party research from well-known organizations
- D. Jobs To Be Done Framework
Correct Answer: D 🗳️
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Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?
- A. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.
- B. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
- C. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.
- D. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
Correct Answer: A 🗳️
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Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
- A. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
- B. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
- C. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
- D. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
Correct Answer: B 🗳️
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Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?
- A. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
- B. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
- C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
- D. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
Correct Answer: C 🗳️
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Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
- A. Offload the number of cases received via Web2Case by using Email2Case.
- B. Implement Case Deflection.
- C. Disable anonymous users on the site.
- D. Plan and conduct User Adoption Trainings for resellers on how to use the site.
Correct Answer: B,D 🗳️
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