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Salesforce Certified Agentforce Specialist Sample Questions:

1. Which metric provides the MOST insight into whether an Agentforce agent is delivering business value?

A) Model response time
B) Prompt length
C) Number of conversations
D) Task success and resolution rate

2. Which object stores the conversation transcript between the customer and the agent?

A) Messaging Session
B) Case
C) Messaging End User

3. Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

A) Ensure the input and output types are correctly chosen.
B) Review that the custom action Is assigned to an Agent.
C) Review the action Instructions to ensure they are unique.

4. Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?

A) Einstein Generative Service Replies for Email
B) Einstein Service Replies for Email
C) Einstein Email Replies

5. When using a prompt template, what should an Agentforce Specialist consider with their grounding data and chosen model?

A) Ensure queries used for grounding employ offset so the token limits of models are not exceeded.
B) Review the token limit in the Einstein Trust Layer.
C) Review the model limitation in Prompt Builder versus the grounding data size.

Solutions: