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Last Updated: Jul 26, 2026
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Oracle 1Z0-1064-21, also known as the Oracle B2B Service 2021 Implementation Essentials exam, is designed to test the skills and knowledge of professionals who implement and manage Oracle B2B Service solutions. 1Z0-1064-21 exam is intended for individuals who have a strong understanding of the technical aspects of Oracle B2B Service and can apply their knowledge to implement and manage solutions that meet the needs of their organization. 1Z0-1064-21 exam covers a wide range of topics, including the installation and configuration of Oracle B2B Service, managing users and security, creating and managing service requests, and troubleshooting issues that arise.
| Section | Objectives |
|---|---|
| Topic 1: Initial Setup | - Setup B2B Service environment - Configure initial service settings |
| Topic 2: Omnichannel Communications | - Integrate communication channels - Configure omnichannel messaging |
| Topic 3: Entitlements | - Configure entitlement rules - Manage milestone coverage |
| Topic 4: Advanced Configuration, Integration and Analytics | - Integrate with external systems - Configure analytics dashboards |
| Topic 5: Service Request (SR) Management | - Define service request categories and types - Manage service request lifecycles |
| Topic 6: Productivity Features | - Setup shortcuts and templates - Enable productivity tools |
| Topic 7: Knowledge Management (KM) | - Maintain knowledge articles - Implement knowledge base features |
| Topic 8: Digital Customer Service (DCS) | - Customize digital service interface - Configure digital channels |
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