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Last Updated: Sep 22, 2026
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Microsoft MB7-846 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics NAV 2009 Relationship Management |
| Exam Number: | MB7-846 |
| Related Certifications: | MCTS: Microsoft Dynamics NAV 2009 Service Management MCTS: Microsoft Dynamics NAV 2009 Trade and Inventory MCTS: Microsoft Dynamics NAV 2009 Core Setup and Finance |
| Certificate Validity Period: | Retired; no longer available; credential valid indefinitely once earned |
| Exam Price: | $90–$150 USD |
| Real Exam Qty: | 45–50 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 700 / 1000 |
| Exam Format: | Scenario-based, Multiple-choice |
| Recommended Training: | Microsoft Dynamics NAV 2009 Relationship Management Course Microsoft Official Training Materials |
| Exam Registration: | Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based testing (CBT) at Pearson VUE centers; retired, no longer available |
| Pre Condition: | No mandatory prerequisites; recommended experience with Microsoft Dynamics NAV 2009 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-exams |
Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Setup Relationship Management | 9% | - Duplicate search and email classification - Linking to customers, vendors, bank accounts - Marketing setup - Automatic communication recording |
| Topic 2: Campaign Management | 12% | - Assign targets and segments - Track campaign responses - Plan and launch campaigns - Analyze campaign effectiveness |
| Topic 3: Promotions and Segments | 13% | - Create and configure promotions - Process and reuse saved segment criteria - Generate communications for segments - Define and manage segments |
| Topic 4: Integration and Reporting | 11% | - Export and analyze data - Use relationship management reports - Link with sales, purchase, and service modules |
| Topic 5: Opportunity Management | 13% | - Create and track opportunities - Generate opportunity reports - Manage sales cycles and stages - Forecast and estimate sales |
| Topic 6: Address Book Management | 11% | - Export contact lists and reports - Configure address book - Create company and person contacts - Search and merge duplicate contacts |
| Topic 7: Organize Communications and Documents | 11% | - Use interaction wizard - Manage attachments and interaction templates - Build relationships - Track emails, calls, and automatic logging |
| Topic 8: Task Management | 10% | - Close, cancel, or delete tasks - Set up teams and responsibilities - Transfer and update tasks - Create, assign, and schedule tasks |
MB7-846 Exam Facts, Digital Convenience and Global Support
Roughly 45–50 questions in 90 minutes minutes. Timed sessions with 50 practice questions for the MB7-846 exam at Prep4King teach you to spend those minutes wisely.
The official Microsoft NAV 2009 Relationship Management outline distributes its emphasis like this:
- Task Management (10%)
- Setup Relationship Management (9%)
- Address Book Management (11%)
Microsoft Official Training Materials Microsoft Dynamics NAV 2009 Relationship Management Course Use an official course for structured theory, then switch to the verified Prep4King question bank for timed, realistic practice.
Register through the official channel: Pearson VUE After creating an account, choose a test center or online proctoring, select a date, and pay to confirm.
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You need 700 / 1000 to pass, and the fee is $90–$150 USD per attempt. Solid preparation with verified Prep4King material protects that investment far better than a last-minute gamble.
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No mandatory prerequisites; recommended experience with Microsoft Dynamics NAV 2009
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