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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following actions can you perform with articles? (Choose all that apply.)

A) attach an article to a case
B) add an article to a product
C) email an article to a contact
D) add a connection to an article
E) add an article to a campaign

2. In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?

A) Assign the view and the opportunities.
B) Share the view and the opportunities.
C) Assign only the view.
D) Share only the view.

3. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the service selection rules to choose resources from The same site.
B) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
C) Set the time zone for each user associated with the Boston site to match the time zone of that site.
D) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.

4. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?

A) Convert the lead to a contact and then deactivate the contact record.
B) Change the status of the lead to No Longer Interested.
C) Change the rating of the lead to Cold.
D) Convert the lead to an opportunity with a rating of Cold.

5. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) All articles based on the deactivated template continue in the publishing process.
B) Draft articles based on the deactivated template are deleted. Published articles remain unchanged
C) All articles based on the deactivated template are disabled.
D) Unapproved and Draft articles based on the deactivated template are deleted.

Solutions: