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Last Updated: Sep 18, 2026
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The MB-240 exam consists of 40-60 multiple-choice questions and is scheduled for 2 hours. MB-240 exam is administered by Pearson VUE, a leading provider of computer-based testing. It is available in multiple languages and can be taken at any Pearson VUE testing center around the world.
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Microsoft Field Service Exam Certification Details:
| Passing Score | 700 / 1000 |
| Exam Name | Microsoft Certified - Dynamics 365 Field Service Functional Consultant Associate |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
| Sample Questions | Microsoft Field Service Sample Questions |
| Books / Training | MB-240T00-A: Microsoft Dynamics 365 Field Service |
| Duration | 120 mins |
| Exam Code | MB-240 |
| Schedule Exam | Pearson VUE |
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements |
| Topic 2: Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns |
| Topic 3: Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings |
| Topic 4: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 5: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities |
| Topic 6: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements - Create and manage work orders, work order types, and statuses |
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