Microsoft MB-230 certification exam is designed for professionals who are interested in gaining expertise in customer service functional consulting for Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification exam tests the candidate's knowledge of customer service processes, service level agreements, entitlements, omnichannel, voice of the customer, and customer service analytics. MB-230J exam focuses on the practical application of these skills in a real-world environment and is designed for individuals who have hands-on experience with Microsoft Dynamics 365 Customer Service.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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