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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu Änderungsbefugnissen ist RICHTIG?

A) Änderungsberechtigungen sind nur für die Autorisierung von Notfalländerungen erforderlich
B) Für jede Änderungsart und jedes Änderungsmodell werden Änderungsberechtigungen zugewiesen
C) Änderungsberechtigungen sind nur für die Autorisierung normaler Änderungen erforderlich
D) Änderungsberechtigungen werden bei der Bereitstellung jeder Änderung zugewiesen

2. Was ist ein Beispiel für eine Serviceanfrage?

A) Eine Anfrage zur Untersuchung der Ursache eines Vorfalls
B) Eine Anfrage zur Implementierung eines Sicherheitspatches
C) Eine Anfrage für den Zugriff auf eine Datei
D) Eine Anforderung zur Wiederherstellung des Normalbetriebs

3. Wann sollte die Wirksamkeit einer Problemumgehung beurteilt werden?

A) Immer wenn das Problem gelöst ist
B) Immer wenn der Workaround verwendet wird
C) Immer wenn das Problem priorisiert wird
D) Immer wenn der Workaround zu einem bekannten Fehler wird

4. Welche Aussage zum IT-Servicemanagement ist RICHTIG?
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A) Es wird von IT-Dienstleistern durchgeführt, die einen Mix aus Lieferanten und deren Produkten verwenden.
B) Es wird von IT-Dienstleistern durchgeführt, die eine Kombination aus Personal, Prozessen und Technologie einsetzen
C) Die Durchführung erfolgt durch den Service Desk unter Einsatz einer Kombination aus Personal, Prozessen und Technologie
D) Es wird von Kunden mithilfe einer Mischung aus IT-Systemen, Diensten und Prozessen durchgeführt

5. Welche Dimension umfasst Aktivitäten und Arbeitsabläufe?

A) Information und Technologie
B) Organisationen und Personen
C) Wertströme und Prozesse
D) Partner und Lieferanten

Solutions: