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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 決定版ソフトウェア ライブラリ (DSL)
B) ソフトウェア配布ライブラリ
C) 構成管理データベース (CMDB)
D) 容量データベース

2. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A) バランス スコアカード (BCS)
B) 重要業績評価指標 (KPI)
C) 重要成功要因 (CSF)
D) サービス向上プログラム (SIP)

3. 品質目標を達成することで何を改善できるでしょうか?

A) 構成マネージャーの個人的な満足度
B) 不正パティとの関係
C) 関心のあるサプライヤーとの関係
D) サービスの有効性

4. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) 構成管理
B) 変更管理
C) リリース管理
D) サービスデスク

5. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) サービス契約
B) 契約の基礎となる
C) サービス レベル アグリーメント (SLA)
D) 運用レベルの契約

Solutions: