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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is a codec mismatch.
B) The audio file is missing.
C) There is no or invalid Text-to-Speech Message.
D) Cisco Cloud Text to Speech engine is unavailable.

2. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node after the Agent Answered event.
B) Configure the Scripted AI Agent.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Ensure the Condition node is present in the flow for post activities.

3. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Use Virtual Agent V2 node.
B) Create a connector in Control Hub for Webex AI agent.
C) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
D) Reload Flow Designer to refresh the configuration.

4. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) ANI validation rule
B) Desktop layout JSON
C) Call recording policy
D) Multimedia profile

5. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Enable "State Synchronization" under Desktop > Webex App configuration.
B) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
C) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
F) Enable "Webex App Integration" under Desktop > Webex App configuration.

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