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IBM Control Desk V7.6 Fundamentals exam covers a range of topics, including the basics of IBM Control Desk V7.6, service desk processes, incident management, problem management, change management, configuration management, and release management. C9560-680 exam is designed to test not only knowledge but also practical skills, as candidates will be required to demonstrate their ability to apply their knowledge to real-world scenarios.

IBM C9560-680 exam, also known as IBM Control Desk V7.6 Fundamentals, is an entry-level certification exam for individuals who want to demonstrate their knowledge and skills in using IBM Control Desk software. C9560-680 exam is designed to test the candidate's understanding of the fundamental concepts of IBM Control Desk and their ability to perform basic tasks related to the software.

Reference: https://www.ibm.com/certify/exam?id=C9560-680

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IBM C9560-680 Exam Syllabus Topics:

SectionWeightObjectives
General Installation and Deployment of IBM Control Desk14%- Installation process and steps
- Architecture overview for deployment models
- Various offering types and deployment options
- Methods and tools for external integration
IBM Control Desk Concepts21%- Processes and capabilities of Service Desk and Self Service
- Processes and capabilities of Service Catalog and Self Service
- Capabilities of IT Asset Management
- Service management concepts and interdependencies
- Capabilities of Configuration, Change, Release Management
Configure IBM Control Desk35%- Security options and user management
- Report administration and security
- Logging options and serviceability logging
- UI changes and database configuration
- Workflow and escalation configuration
- Initial configuration and IT foundation data setup
- System configuration options (properties, cron tasks)
Usage of IBM Control Desk30%- Ad-hoc and system reporting
- Basic navigation and UI usage
- IT hardware and software asset management
- Troubleshooting and problem determination
- Configuration, change, and release management usage
- Service desk management
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