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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A) Agent birthday
B) Preferred language
C) Business outcome
D) Interaction media type

2. Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A) True
B) False

3. What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
Response:

A) Higher routing error rates
B) More efficient agent routing
C) Agents are working less
D) Reduced queue depth

4. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) GPE tracking snippet (JavaScript)
B) SIP trunk
C) WebRTC gateway
D) Predictive Router Agent

5. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Engagement triggers fired
B) Visitor session duration
C) Agent handle time
D) Agent-to-visitor chat sentiment

Solutions: