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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. Which requirement is satisfied by configuring a service level agreement?

A) A transaction review is completed within 24 hours.
B) Requests from customers with elite status go to a dedicated work group.
C) Transaction dispute cases are considered more urgent than address change cases.
D) Users are notified when they receive an assignment.

2. You are configuring an application to process travel reservations. The reservation case creates child cases for each booking component: flight, hotel stay, and vehicle rental.
How do you update the total cost of the reservation as users update each child case?

A) Create a declare expression to update the reservation total when the cost of each component changes.
B) Configure the Create Case shape to propagate the total cost from each child case to the reservation.
C) Define a case calculation to update the reservation total with the total of each child case.
D) Add the Update Case shape to the Reservation case type to capture changes to each component cost.

3. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Verification
B) Repair
C) Review
D) Submission

4. You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date.
Select the approach that meets the validation requirements.

A) Use a validate rule to verify the Date account opened is in the past.
B) Use a pick list control to verify the Date account opened is in the past.
C) Use a calendar control to verify the Date account opened is in the past.
D) Use a when rule to verify the Date account opened is in the past.

5. You create an application to track package deliveries.
Choose three elements that are essential for this application. (Choose Three)

A) A set of fields to capture the shipping details
B) A user view to enter the shipping details
C) A work party to represent the customer
D) A delivery cancellation child case
E) A shipment tracking case type

Solutions: