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Last Updated: Sep 19, 2026
No. of Questions: 152 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Measurement and Analysis | 23% | - Reporting findings and driving improvement - Analyzing and interpreting results - Designing and implementing experience measurement - Collecting and validating feedback data |
| Topic 2: Design and Innovation | 22% | - Innovating processes and services - Evaluating impact of changes - Integrating experience into design - Co-designing solutions with patients and families |
| Topic 3: Organizational Culture and Leadership | 26% | - Aligning governance and resources - Advancing the profession and practice - Leading experience strategy and vision - Building supportive culture and capability |
| Topic 4: Partnership and Advocacy | 29% | - Building partnerships with stakeholders - Advocating for patient rights and values - Promoting person-centered care principles - Engaging patient and family voices |
An increasing number of patients and family members believe that their treatment plans are wrong. Unit leaders report high census, staffing challenges, and difficult patient behaviors. What is the FIRST step a patient experience professional should take to address this situation?
Correct Answer: B 🗳️
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Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?
Correct Answer: D 🗳️
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What is the first step in the Kotter 8-Step process for leading change?
Correct Answer: D 🗳️
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Which is the MOST important element in achieving an exceptional patient experience?
Correct Answer: A 🗳️
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Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. What is the BEST strategy below to help bridge the gap and provide balance?
Correct Answer: B 🗳️
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