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The Beryl Institute CPXP Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Measurement and Analysis23%- Reporting findings and driving improvement
- Analyzing and interpreting results
- Designing and implementing experience measurement
- Collecting and validating feedback data
Topic 2: Design and Innovation22%- Innovating processes and services
- Evaluating impact of changes
- Integrating experience into design
- Co-designing solutions with patients and families
Topic 3: Organizational Culture and Leadership26%- Aligning governance and resources
- Advancing the profession and practice
- Leading experience strategy and vision
- Building supportive culture and capability
Topic 4: Partnership and Advocacy29%- Building partnerships with stakeholders
- Advocating for patient rights and values
- Promoting person-centered care principles
- Engaging patient and family voices

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question #1

An increasing number of patients and family members believe that their treatment plans are wrong. Unit leaders report high census, staffing challenges, and difficult patient behaviors. What is the FIRST step a patient experience professional should take to address this situation?

  • A. Work with unit leaders to develop and add a custom question to the patient experience survey.
  • B. Seek additional information by reaching out to patients and families to ask about their involvement in the care process.
  • C. Create communications training for front-line staff and physicians.
  • D. Seek additional information by reaching out to friends and colleagues who have been patients and ask whether they have had similar experiences.
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Correct Answer: B  🗳️

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Question #2

Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

  • A. Assembling written training materials
  • B. Inviting community members to join
  • C. Meeting with current volunteers to gather ideas
  • D. Working with leadership and staff to get buy-in
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Correct Answer: D  🗳️

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Question #3

What is the first step in the Kotter 8-Step process for leading change?

  • A. Build a guiding coalition.
  • B. State a clear strategic vision.
  • C. Identify change objective.
  • D. Create a sense of urgency.
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Correct Answer: D  🗳️

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Question #4

Which is the MOST important element in achieving an exceptional patient experience?

  • A. Employee engagement
  • B. Community engagement
  • C. Technological advances
  • D. Financial resources
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Correct Answer: A  🗳️

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Question #5

Significant differences between what end-users may desire and what healthcare systems are willing to do based on their expertise and resources is a challenge for design-thinking. What is the BEST strategy below to help bridge the gap and provide balance?

  • A. Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere
  • B. Needs assessment based on observational data and interviews, ideation, and prototyping
  • C. Staff interviews and PDCA cycle implementation
  • D. Review of system budget and resources, identification of solution, implementation, and 6- month check
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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