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ServiceNow CIS-ITSM certification exam tests the candidate's knowledge and skills in various IT service management areas such as incident management, change management, problem management, service catalog, service level management, and configuration management. CIS-ITSM exam consists of 60 multiple-choice questions that need to be answered within 90 minutes. The passing score for the exam is 70% or higher.

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ServiceNow CIS-ITSM certification exam is intended for individuals who have a deep understanding of ITSM processes and ServiceNow platform functionality. CIS-ITSM exam is designed to test the candidate's ability to configure and customize ServiceNow ITSM applications, implement ITSM processes, manage incidents, problems, changes, and service requests, and integrate ITSM with other ServiceNow applications. Individuals who pass the exam will demonstrate their ability to design and implement ITSM solutions that meet the needs of the business.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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