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Last Updated: Sep 13, 2026
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Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Initial Configuration | - System setup and commissioning
|
| User and Extension Management | - User provisioning and administration
|
| Voicemail and Messaging | - Voicemail Pro configuration
|
| IP Office System Architecture | - IP Office components and deployment models
|
| Trunking and Connectivity | - SIP and PSTN configuration
|
| Maintenance and Troubleshooting | - System monitoring and diagnostics
|
Avaya IP Office Implementation Sample Questions:
What needs to be configured to have voicemails for the hunt group named Main turn on a user's message light?
- A. Add the string HMain to the users Source Number tab.
- B. Add the string GroupMain to the users short code tab.
- C. Add the string GMainGroup to the usersSource Number tab.
- D. Add the string HGroup to the users Shore Code tab.
Correct Answer: A 🗳️
A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?
- A. In ARS shortcodes set the telephone numberfield to NE.
- B. In ARS short codes set the telephone number field to NSi.
- C. Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
- D. Enable the Replace Caller ID with DID/DD1 option on the user tab.
Correct Answer: B 🗳️
Preferred Edition license enables four ports for use with VoiceMail Pro on an external server. What is the maximum number of ports for IP 500v2 that can be enabled with additional licenses?
- A. 30
- B. 15
- C. 20
- D. 40
Correct Answer: D 🗳️
Which condition will cause a defaulted IP Office control unit to be a DHCP server when connected to a network after rebooting?
- A. if the IP Office doc-s not receive a DHCP response
- B. if a HTTP server responds to the TP OfficeDHCP request
- C. If a DHCP serveris present on the same VLAN
- D. if the IP Office is connected to a layer two switch with an Ethernet cross-over cable
Correct Answer: A 🗳️
Which application within the IP Office product suite provides the ability for call recording?
- A. one-X@ Portal
- B. Customer Call Reporter
- C. IP Office Manager
- D. VoiceMail Pro
Correct Answer: D 🗳️
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