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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) IP Office Knowledge Base Web Site
B) System Status Support tool
C) Ethereal data traces
D) Help button on Monitor
E) Log into support.avaya.com web site and check on the "InSite" field

2. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) VM Pro ScanSoft TTS
B) IP Office Ultimate Edition
C) IP Office Essential Edition
D) IP Office Preferred Edition
E) Voicemail Pro VB Script License

3. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Manager TFTP log
B) Phone Manager
C) Call Status
D) System Monitor
E) System Status

4. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?

A) It is equal to the number of licensed Users.
B) It is a separately licensed feature of CCR.
C) It is equal to the number of licensed Supervisors.
D) It is equal to the number of licensed Administrators.

5. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) Preferred Edition - Messaging at both locations
B) IP Phones with backup call server
C) IP Office Resiliency License
D) IP500v2 with redundant processor

Solutions: