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Updated: Jul 29, 2026
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Salesforce Salesforce-Contact-Center Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Contact Center Accredited Professional |
| Exam Number: | Salesforce-Contact-Center (AP-226) |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Salesforce Certified Service Cloud Consultant Salesforce Certified Administrator |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Price: | USD 150 |
| Passing Score: | 66% |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Recommended Training: | Trailhead: Contact Center Accredited Professional Trailmix Salesforce Contact Center Accredited Professional Exam Guide |
| Exam Registration: | Salesforce Trailhead Academy |
| Sample Questions: | Salesforce Salesforce-Contact-Center Sample Questions |
| Exam Way: | Online proctored exam, delivered via Partner Learning Camp |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce Service Cloud, Omni-Channel, and contact center operations |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226 |
Salesforce Salesforce-Contact-Center Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226
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