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Updated: Nov 05, 2026

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Nokia SDM_2002001030 Exam Overview:

Certification Vendor:Nokia
Exam Name:SDM Certification - PS NSOP
Exam Number:SDM_2002001030
Exam Duration:90-120
Real Exam Qty:160
Exam Price:USD 68-70 (varies by training provider)
Exam Format:Single/Multiple response questions, Multiple Choice (written exam)
Available Languages:English
Recommended Training:Nokia Learning Services (SDM / Network Services Training Portal)
Exam Registration:Nokia Learning Services Exam Registration
Sample Questions:Nokia SDM_2002001030 Sample Questions
Exam Way:Computer-based written exam delivered via Pearson VUE / Nokia Learning Services platform (online or test center depending on region)
Pre Condition:No strict formal prerequisites publicly specified; foundational networking knowledge is recommended.
Official Syllabus URL:https://www.nokia.com/networks/training/

Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations)- Network Services and Architecture Fundamentals
  • 1. SDM concepts and service delivery models
    • 2. Nokia service architecture overview (NSP / SDM ecosystem)
      - Troubleshooting and Operational Scenarios
      • 1. Service fault isolation principles
        • 2. Operational incident handling workflows
          - Network Automation and Orchestration
          • 1. Policy-based service orchestration
            • 2. Automation workflows in Nokia SDM environment
              - Service Assurance and Monitoring
              • 1. Telemetry and analytics basics
                • 2. Service monitoring and SLA assurance concepts
                  - Operations and Service Management
                  • 1. Service provisioning and lifecycle management
                    • 2. Fault, performance, and configuration management basics

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      Question #1

                      By which trigger is Accrued Cost transferred to Actual Cost?

                      • A. Trouble Ticket/Work Order issued to subcontractor.
                      • B. Subcontractor invoice received.
                      • C. Goods Receipt (GR) booked.
                      • D. Trouble Ticket/Work Order Closed.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #2

                      What does Business Management in the Operations Model mean?

                      • A. F&C activities related to Contract Management.
                      • B. Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.
                      • C. Management of a (G)NOC and field maintenance organisation.
                      • D. Contractual SLA management, Contract management, Partner management and Risk Management.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #3

                      You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?

                      • A. Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
                      • B. Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
                      • C. Host a 'Boot camp' for FM in each region with an experienced OD to manage.
                      • D. Have FM Managers swap roles with others in the region.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #4

                      What's the BEST way to ensure control of Operational Delivery scope?

                      • A. Having regular internal meetings with all stakeholders.
                      • B. By reading the PTA and the lessons learned from previous projects.
                      • C. Ensure complete and clear scope statement at Gate 5.
                      • D. Having regular meetings with customer and the CT F&C.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #5

                      What is the difference between Project Governance and Operational Interaction according to the Operations Model?

                      • A. Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.
                      • B. Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
                      • C. Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.
                      • D. Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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