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IBM P6010-G03 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM EMEA TSS Mastery for Client Managers v1 |
| Exam Number: | P6010-G03 |
| Exam Format: | Multiple choice (typical IBM Mastery format) |
| Exam Duration: | 90 minutes |
| Related Certifications: | IBM Technical Support Services (TSS) Mastery |
| Available Languages: | English |
| Recommended Training: | IBM Support Services Learning Paths |
| Exam Registration: | IBM Certification Portal |
| Exam Way: | Online proctored or authorized test center (IBM certification delivery varies by region) |
| Pre Condition: | No strict formal prerequisites publicly defined; typically intended for IBM client managers or IBM Business Partners involved in Technical Support Services. |
IBM P6010-G03 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Client Management in EMEA Context | - Customer lifecycle management - Regional enterprise support practices |
| IBM Solution Support Tools | - Knowledge base and diagnostics usage - Support platforms and case handling systems |
| Technical Support Delivery | - Service level agreements (SLA) management - Incident and problem management |
| IBM Technical Support Services Overview | - Client engagement models for TSS - IBM Support portfolio and service structure |
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