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Updated: Aug 28, 2026
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Microsoft MS-220 exam, also known as the Troubleshooting Microsoft Exchange Online exam, is designed to test the proficiency of IT professionals in troubleshooting complex issues related to Microsoft Exchange Online. Troubleshooting Microsoft Exchange Online certification exam focuses on testing the skills and knowledge of the candidates in identifying and resolving issues related to Exchange Online. MS-220 exam is targeted towards IT professionals who are responsible for managing and troubleshooting Exchange Online environments for their organizations.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Available Languages: | English |
| Certificate Validity Period: | Typically 2 years for Microsoft role-based certifications (subject to Microsoft certification policy) |
| Exam Format: | Case studies, Scenario-based troubleshooting, Multiple choice |
| Related Certifications: | Microsoft 365 Messaging Administrator Associate MS-203 Microsoft 365 Messaging |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform) |
| Pre Condition: | Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested. |
Microsoft MS-220 certification exam is designed for IT professionals who specialize in troubleshooting Microsoft Exchange Online issues. Microsoft Exchange Online is a popular cloud-based email and collaboration platform used by many organizations. MS-220 exam tests candidates on their ability to identify and resolve issues related to Exchange Online, including problems with email delivery, synchronization, and connectivity. Passing MS-220 exam demonstrates a candidate's proficiency in troubleshooting Exchange Online issues and validates their expertise in managing and maintaining this critical business application.
Microsoft MS-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Hybrid Exchange Troubleshooting | - Hybrid configuration issues
|
| Exchange Online Architecture & Connectivity | - Exchange Online service components
|
| Security & Compliance Troubleshooting | - Authentication and access issues
|
| Mail Flow Troubleshooting | - Message routing
|
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