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Updated: Jun 03, 2026
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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?
A) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
B) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
2. In Microsoft Dynamics CRM 2011, what is a unit group?
A) a way to organize multiple price lists
B) a set of measurements in which a product is available
C) a way to define the product that will be used as a substitution if another product is unavailable
D) a way to bundle two or more products together
3. In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)
A) Start Time
B) Resources
C) Subject
D) Service
E) Customers
4. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)
A) Assign the case to the service team.
B) Add the case to the service queue.
C) Route the queue item to the service queue, and assign the queue item to the service team.
D) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
5. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)
A) single-series charts
B) multi-series charts
C) funnel charts
D) scatter charts
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,C,D | Question # 4 Answer: C,D | Question # 5 Answer: A,C |
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