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Updated: Jul 23, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Microsoft MB2-186 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft CRM Applications Professional v.1.1 |
| Exam Number: | MB2-186 |
| Exam Duration: | 120 minutes |
| Related Certifications: | Microsoft Dynamics CRM certification |
| Passing Score: | 700/1000 |
| Exam Format: | Multiple Choice, Case Study |
| Certificate Validity Period: | Retired (legacy certification) |
| Real Exam Qty: | 50-60 |
| Available Languages: | English |
| Exam Price: | $165 USD (historical, may vary by region) |
| Sample Questions: | Microsoft MB2-186 Sample Questions |
| Exam Way: | Onsite / Authorized testing centers (historical Microsoft exam delivery model) |
| Pre Condition: | No formal prerequisites (legacy Microsoft Dynamics CRM certification track) |
| Official Syllabus URL: | https://learn.microsoft.com |
Microsoft MB2-186 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Microsoft Dynamics CRM Overview | - CRM concepts and architecture
|
| Customer Service | - Service management features
|
| Sales Management | - Sales processes
|
| Customization and Configuration | - System customization
|
| Reporting and Data Management | - Data handling
|
| Marketing | - Campaign management
|
| Security and Administration | - Security model
|
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