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Updated: Aug 21, 2026
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Candidates interested in taking the ITIL-SOA certification exam should have prior knowledge of IT Service Management framework concepts and experience working in IT Service Management-related roles. Participants in this certification course are expected to have completed the ITIL Foundation course and pass the ITIL-SOA exam to earn ITIL Intermediate Module certification in Service Offerings and Agreements.
Peoplecert ITIL-SOA (ITIL Intermediate Module - Service Offerings and Agreements) Certification Exam is a highly sought-after certification in the IT industry. ITIL-SOA is an intermediate level course that focuses on the service offerings and agreements aspects of the ITIL framework. ITIL Intermediate Module - Service Offerings and Agreements certification is designed for IT professionals who are interested in expanding their knowledge and skills in service management, specifically in the areas of service design and service level management.
Peoplecert ITIL-SOA Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL Intermediate Module: Service Offerings and Agreements (SOA) |
| Exam Number: | ITIL-SOA |
| Related Certifications: | ITIL Foundation ITIL Service Lifecycle Stream |
| Exam Price: | Varies by region (typically ~£300–£450 GBP equivalent) |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | No fixed expiry for ITIL v3 Intermediate credits (ITIL 4 superseded program) |
| Exam Format: | Multiple Choice, Scenario-based questions, Closed-book exam |
| Real Exam Qty: | 8 Scenario-based Multiple Choice Questions (40 marks total) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | AXELOS ITIL Training Resources PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Certification Information |
| Sample Questions: | Peoplecert ITIL-SOA Sample Questions |
| Exam Way: | Computer-based proctored exam (online or test center via PeopleCert) |
| Pre Condition: | ITIL Foundation certificate (ITIL v3 or ITIL 4 Foundation depending on transition policy) |
| Official Syllabus URL: | https://www.peoplecert.org |
Peoplecert ITIL-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle Integration | - Service value delivery and governance alignment - Integration with other ITIL lifecycle stages |
| Service Offerings and Agreements Core Concepts | - Financial Management for IT Services - Service Catalogue Management - Demand Management - Service Level Management - Service Portfolio Management |
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Frequently Asked Questions
What's the difference of the three versions of ITIL-SOA study material?
Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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